Contact
Throw The Dog
A Bone.
Three ways to get a hold of us. A real human reads every message. If you want to talk to a chatbot, log into your bank.
Fastest · Text
Text The Kennel.
Quickest path. Sales questions, demos, setup help, "is this thing working" — text first, talk later.
Write Us
A Letter.
Better for longer threads — contracts, integration questions, weird bugs that need screenshots and patience.
Existing customer?
File A
Support Ticket.
The in-app support form. Captures more context than a text and routes straight to Logan. Fire-tier tickets page him via SMS instantly.
Open SupportMedian First Response.
We don't have a 47-person customer success org. We have one obsessive human and a phone that vibrates. That's the tradeoff: smaller team, shorter line.
Hours
Mostly always-on — the dog never sleeps, and Logan checks tickets before bed and before coffee. Real-real hours are 7am–10pm ET, seven days. Fire tickets get answered at any hour.
Where We Sit
BirdDog Operations LLC
Lexington, Kentucky
(Yes — the bluegrass one. The dog is friendly. Knock first.)